The woman pictured below is currently an ACME wireless customer. In the mail she has just received an offer to switch to NEWCO Wireless. Your assignment is to draw a face that you think will accurately reflect how she is currently feeling? Also I would like you to please fill in her thought bubble. What do you think she is thinking about? What emotions are going through her mind? Finally, in the box below what do you think are the emotions she is feeling. There are no right or wrong answers to this exercise we only want to understand what you think this person is going through. Please bring this to your interview and we will discuss it as a group.